That would be waiting. And waiting. And waiting. To be fair, there are helpful people trying to sort things out when you call for cable service from Bright House Networks, but when confusion sets in, it really sets in. Day 1: No, you cant get the service you ordered, you have to wait for the accounting office to open, they close at 4:30 p.m. Day 2: No, the accounting office closes at 4 p.m. and who are you again? Oh, sorry. Yes. Wait, well send someone out. Day 3: You say your technician couldnt finish the job, he went home sick? Well send him back. Day 3, Several Hours Later: Oh, hes not there yet? Oh, wait, yes, they tell me he went home sick. And your name is?