Best County Bureaucracy Customer Service: Jenna Wiese At Pinellas County Animal Services

Jenna Wiese At Pinellas County Animal Services

Not too long ago, I received a notice that my dog Bentley’s license needed to be renewed—weeks after I’d renewed it through his vet. The thought of getting things straightened out was shudder-inducing, but in one brief phone call, Ms. Wiese found the error, corrected and updated the registration and put my fears to rest. She was the epitome of the two things you really want when dealing with a problem over the phone, and too often don’t get: courtesy and competence. pinellascounty.org —Scott Harrell

See all winners from Best of the Bay 2019.