Just called Ticketmaster to check on prices for a story I was writing — no, I wouldn’t actually use Ticketmaster — and the computer voice came on. The computer voice introduced herself: “My name is Kelly, I’ll be helping you with your order.”
I was so thankful that Ticketmaster went out of its way to humanize the process. Kelly had a very sexy voice, although she did tend to monotone a bit. I tried to get her number, but she didn’t even dignify it with an answer. And I think Gladys took over for Kelly a few times — I swear I heard some phrases in a different voice. Gladys’ voice wasn’t as sexy as Kelly’s.
This article appears in Jun 18-24, 2008.