Outside Florida’s Department of Children and Families office in Kendall, people stood in line for three to four hours in the South Florida heat, waiting to learn why their Medicaid or food assistance had been cut off and what they could do about it — something the letters the state mailed them often didn’t say. […]
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The DCF division Hope Florida was built on top of is failing by nearly every federal measure
A scathing state audit also found cases in which the department wrongly cut off Medicaid for eligible children, failed to send legally required termination notices, and stalled the auditors’ own access to its records.
