Nancy Millan’s MILES mobile service bus. Credit: c/o OMC

Death and taxes are inevitabilities in life, and one of those wants to come to your doorstep in the next few months.

Nancy Millan, the county’s first Hispanic and female Tax Collector, announced the launch of her Mobile IDs, Licenses and Essential Services (MILES) center.

Millan’s initiative comes in the wake of a similar initiative where Hillsborough County’s Public Defender Lisa McLean brought her office to Tampa’s University neighborhoods.

Every third Saturday, McLean—in collaboration with nonprofits and healthcare programs, as well as the Hillsborough County Sheriff’s Office—is available to answer questions and do business in a location more convenient to residents. She established the program at the center, as it’s central to three zip codes with the highest-volume clienteles.

The tax collector’s MILES bus will travel to local neighborhoods to provide a range of services that residents usually head to their county office for. Those services include driver licenses, property taxes, vehicle registration renewals, IDs, handicap placards and vehicle titles.

“Not everyone can get to an office, so we’re bringing the office to them,” Millan said in a press release.

The Hillsborough Tax Collector runs nine locations across the county.

The MILES site touts the program as a “third lane of access” for residents—not a replacement—to complement traditional offices and digital services. And the bus is equipped with accessibility features to expand its outreach.

Some of those futures include an ADA-compliant ramp, a widened interior space and lower counters for convenience, bilingual signs and staff trained specifically to assist senior residents and those with disabilities.

Now, Millan’s tax services will also leave the county’s headquarters to achieve the same goal of accessibility.

Hillsborough County Commissioner Gwen Myers said in the press release that the bus will make a significant difference for underserved residents, including senior communities across the county.

“For many families, something as simple as renewing a registration or updating paperwork can become a real hardship,” Myers said. “This mobile resource helps lift that burden and ensures our most vulnerable residents aren’t left behind.”

MILES hasn’t released a bus schedule yet, but it’s tentatively set to visit senior centers, libraries and rural communities among other neighborhood stops. Residents can request a MILES visit on the site.

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This article appears in Apr. 23 – 29, 2026.