Best Of 2011

BEST SIGN YOU’RE NOT EQUIPPED TO BE A COMMUNICATIONS OVERLORD JUST YET: Bright House’s Massive 9/6/11 Breakdown

According to news reports, more than 1 million Bright House Networks customers across the Tampa Bay area lost their telephone, cable TV and Internet service during a massive network outage on Sept. 6. Bright House officials say a software bug caused the glitchtastrophe and service was restored the next day to all affected customers by about 4 p.m. Even the Bright House Networks 24-hour news channel, Bay News 9, lost the ability to broadcast. In addition, complaints of shoddy modems and unpredictable service are miring the pretty underdog-coming-up-from-behind picture Bright House so wanted to paint for you.